Does Copper Elegance offer a guarantee?
Copper Elegance 100% guarantees that are products are free of defects. All of our products are hand made so we cannot guarantee exact color. Additionally some minor variances may be present when comparing your product from the photos shown on the website.
How do I return a product?
Special Orders: We do not accept returns on special order items. If however a product is delivered with a defect you may contact us within 3 days to receive return authorization. Upon receiving the product we will repair or replace defective product at our discretion and ship it back to you.
In Stock items: In stock items may be returned within 30 days of receipt for any reason. A full refund will be given (less shipping and handling) upon return. Pleas contact us for a return authorization number prior to shipping product back. In stock items will be designation on the website with words “In Stock” all other items are considered special order.